Laura Rock and Jenny Rudolph give strategies for managing interprofessional conflict at the bedside in a critical care setting.
Dr. Laura Rock is a Pulmonologist, Intensivist and Director of Communication and Teamwork for critical care at Beth Israel Deaconess Medical Center in Boston, MA, an Assistant Professor at Harvard Medical School, faculty for the Center for Medical Simulation and a VitalTalk instructor. Dr. Rock studies and teaches the role of emotion in critical conversations, debriefing, feedback, and interprofessional conflict negotiation. She thinks we can change the world one conversation at a time, when we truly listen, and when we allow for creative and collaborative possibilities. When not teaching or seeing patients in the ICU, Dr. Rock loves to spend time with her family and hike, ski, mountain bike, surf and sing.
Jenny Rudolph is a life-long athlete who brings the joy of practice to mastery learning in healthcare education, especially feedback, debriefing, and speaking up.She researches, teaches, and writes about using “good judgment” in difficult conversations. She serves as the Executive Director of the Center Medical Simulation which is dedicated to improving quality and safety in healthcare through experiential education.