What are the shared vulnerabilities in the health and financial sectors? According to a community attitudes survey, commissioned by CommBank and conducted by YouGov, almost 40% of the adult population have experienced or know someone who has experienced financial abuse. And in fact, after conducting analysis CommBank found that over a three month period, more than 8,000 CBA customers were identified as receiving potentially abusive messages in the transaction descriptions. CommBank is taking action. CBA’s General Manager of Community & Customer Vulnerability Catherine Fitzpatrick joins Roger Harris and Mary Freer for a fascinating discussion around domestic and financial abuse and what actions have been taken to combat the issue.
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Roger Harris
Roger Harris is a senior staff specialist in the intensive care unit at the Royal North Shore hospital and the Sydney Adventist hospital (SAN). He is dual qualified in Emergency Medicine and Intensive Care. Roger is one of the co-founders of SMACC and Coda. He is passionate about education, his five children and especially his beautiful wife Georgie.
Mary Freer
Mary Freer is activating a compassion revolution across healthcare.
Her work unpacks the link between innovation, creativity, workplace safety and compassion and how these ideas can be applied at an organisational and individual level.
Mary is a Westpac Bicentennial Social Change Fellow, a TEDx speaker and a Leadership Coach at Seth Godin’s AltMBA. She is regularly sought after as a keynote speaker, executive coach and advisor on cultural change and compassionate leadership.
Catherine Fitzpatrick
General Manager, Community & Customer Vulnerability at Commonwealth Bank | AFR 100 Women of Influence 2018