Fear. In health we are accustomed to being certain about what we do in an Emergency, but in this time of great uncertainty is it normal to feel frightened? Does fear and uncertainty then impact our communication? Do different specialty groups use different language, do different they communicate differently? What can we do to help open the flow of communication, and make sure we are closing the loop?
Liz, Roger, Chris and Jon talk about communication and interdepartmental collaboration becoming the norm. If one good thing can come about from this COVID-19 crisis, it’s that it could help both staff members and patients in the future.
RESOURCES: How Philips Ultrasound is addressing the Coronavirus (COVID-19)
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Roger Harris
Roger Harris is a senior staff specialist in the intensive care unit at the Royal North Shore hospital and the Sydney Adventist hospital (SAN). He is dual qualified in Emergency Medicine and Intensive Care. Roger is one of the co-founders of SMACC and Coda. He is passionate about education, his five children and especially his beautiful wife Georgie.
Liz Crowe
Liz Crowe has two and a half decades of expertise in grief, crisis, end of life care, bereavement work and staff wellbeing in pediatric critical care environments. Liz currently works at a tertiary adult hospital providing consultation, coaching, counselling and education for staff wellbeing. She is in the absolute final stages of completing her PhD examining risk and protective factors for staff wellbeing in critical care. Liz is a published academic involved in multiple research projects nationally and internationally focussing on the wellbeing of staff and the impact of COVID on clinicians. Liz is a passionate and humorous educator who regularly speaks internationally. Liz is the successful author of ‘The Little Book of Loss and Grief You Can Read While You Cry’. She is a proud member of the St Emlyn’s education team and an active member of #FOAMed, and can be found on Twitter @LizCrowe2.
Jon Gatward
Jon is a Sydney-based Intensive Care Specialist with special interests and qualifications in medical education, simulation and debriefing. He likes to take simulation out of the Sim centre, running inter-professional scenarios in-situ in the Royal North Shore ICU. Jon is an organ donation specialist and lead trainer for the Organ and Tissue Authority Family Donation Conversation workshop. He has extensive experience with simulation training for difficult conversations. Jon is also an airway fanatic. He is the incoming President of the Safe Airway Society of Australia and New Zealand and runs the Critical Care Airway Management Course. He is also interested in patient safety and quality, and is a member of the Best Practice Working Group at Intensive Care NSW: part of the Agency for Clinical Innovation. He loves spending time with his family: Caroline, Thomas and Holly.
Chris Hicks
Christopher Hicks is an emergency physician and trauma team leader at St. Michael’s Hospital in Toronto, and Assistant Professor and Clinician-Educator in the Department of Medicine at the University of Toronto. He is an education research scientist at the Li Ka Shing Knowledge institute, and appointee to the International Centre for Surgical Safety, with a program of research that focuses on simulation-based psychological skills training, human factors and clinical logistics. He has innovated in several areas of resuscitation and psychological skills, including mental practice, stress inoculation training and the trauma black box program. In 2018, Chris co-created and chaired resusTO, an inter-professional simulation-based resuscitation conference in Toronto with international acclaim. In 2020, he co-founded Advanced Performance Healthcare Design, consulting with hospitals and industry using simulation to inform the design of systems, spaces and teams. Chris is an avid speaker and lecturer, staunch #FOAMed supporter, occasional runner and cyclist, fledgling boxer, semi-retired pianist, and proud father of three lunatic boys.