Fear. In health we are accustomed to being certain about what we do in an Emergency, but in this time of great uncertainty is it normal to feel frightened? Does fear and uncertainty then impact our communication? Do different specialty groups use different language, do different they communicate differently? What can we do to help open the flow of communication, and make sure we are closing the loop?
Liz, Roger, Chris and Jon talk about communication and interdepartmental collaboration becoming the norm. If one good thing can come about from this COVID-19 crisis, it’s that it could help both staff members and patients in the future.
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Roger Harris is a senior staff specialist in the intensive care unit at the Royal North Shore hospital and the Sydney Adventist hospital (SAN). He is dual qualified in Emergency Medicine and Intensive Care. Roger is one of the co-founders of SMACC and Coda. He is passionate about education, his five children and especially his beautiful wife Georgie.
Liz Crowe is a Paediatric Social Worker who specialises in grief, loss, crisis, end of life and bereavement in critical care environments. She is still trying to complete her PhD examining risk and protective factors for staff wellbeing in critical care to inform interventions of support and education. Liz is a passionate and humorous educator who regularly speaks internationally. Liz is the successful author of ‘The Little Book of Loss and Grief You Can Read While You Cry’. She is a proud member of the St Emlyn’s education team and an active member of #FOAMed.
Jon is a Sydney-based Intensive Care Specialist with special interests and qualifications in medical education, simulation and debriefing. He likes to take simulation out of the Sim centre, running inter-professional scenarios in-situ in the Royal North Shore ICU. Jon is an organ donation specialist and lead trainer for the Organ and Tissue Authority Family Donation Conversation workshop. He has extensive experience with simulation training for difficult conversations. Jon is also an airway fanatic. He is the incoming President of the Safe Airway Society of Australia and New Zealand and runs the Critical Care Airway Management Course. He is also interested in patient safety and quality, and is a member of the Best Practice Working Group at Intensive Care NSW: part of the Agency for Clinical Innovation. He loves spending time with his family: Caroline, Thomas and Holly.
Chris is an emergency physician and trauma team leader at St. Michael’s Hospital in Toronto, and Assistant Professor in the Department of Medicine at the University of Toronto. He is a clinician educator and education research scientist at the Li Ka Shing Knowledge institute, and appointee to the International Centre for Surgical Safety, with a program of research that focuses on simulation-based psychological skills training, human factors and clinical logistics. To that end, he has studied all sorts of peculiar stuff, from mental practice to stress inoculation training, in an effort to help make teams safer and more effective. In 2018, Chris co-created and chaired resusTO, a unique resuscitation-focused simulation conference in Toronto. Chris is the project lead for the Trauma Black Box program, a first of its kind trauma safety and quality improvement endeavour. Chris’ clinical interests include trauma resuscitation, clinical logistics and getting things done in the resus room. Chris is an avid speaker and lecturer, staunch #FOAMed supporter, occasional runner, semi-retired pianist, and proud father of three lunatic boys.